{"id":4801,"date":"2013-01-02T20:30:25","date_gmt":"2013-01-02T19:30:25","guid":{"rendered":"http:\/\/blogs.wittwer.fr\/whiler\/?p=4801"},"modified":"2023-03-12T14:54:44","modified_gmt":"2023-03-12T13:54:44","slug":"trendnet-c-pourri","status":"publish","type":"post","link":"https:\/\/blogs.wittwer.fr\/whiler\/2013\/01\/02\/trendnet-c-pourri\/","title":{"rendered":"TRENDnet, termin\u00e9&#8230;"},"content":{"rendered":"<p>Depuis plus de deux ans, j&rsquo;ai une cam\u00e9ra <a title=\"TV-IP312W\" href=\"https:\/\/www.trendnet.com\/langfr\/products\/proddetail.asp?prod=105_TV-IP312W&amp;cat=148\" target=\"_blank\" rel=\"noopener\">TRENDnet TV-IP312W<\/a>.<\/p>\n<div id=\"attachment_4802\" style=\"width: 176px\" class=\"wp-caption aligncenter\"><a href=\"\/whiler\/wp-content\/uploads\/2013\/01\/tn.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4802\" title=\"TV-IP312W\" class=\"size-medium wp-image-4802\" alt=\"TV-IP312W\" src=\"\/whiler\/wp-content\/uploads\/2013\/01\/tn-166x300.png\" width=\"166\" height=\"300\" srcset=\"https:\/\/blogs.wittwer.fr\/whiler\/wp-content\/uploads\/2013\/01\/tn-166x300.png 166w, https:\/\/blogs.wittwer.fr\/whiler\/wp-content\/uploads\/2013\/01\/tn.png 220w\" sizes=\"auto, (max-width: 166px) 100vw, 166px\" \/><\/a><p id=\"caption-attachment-4802\" class=\"wp-caption-text\">TV-IP312W<\/p><\/div>\n<p>La garantie constructeur est de 3 ans&#8230; cela peut \u00e9ventuellement s&rsquo;av\u00e9rer utile lorsque celle-ci tombe subitement en panne&#8230; et bien, pas forc\u00e9ment&#8230; <img src=\"https:\/\/blogs.wittwer.fr\/whiler\/wp-includes\/images\/smilies\/skype\/\/dull.gif\" alt=\"|-(\" class=\"wp-smiley\" style=\"height: 1em; max-height: 1em;\" \/>  <!--more--><\/p>\n<p>En effet, j&rsquo;\u00e9tais pass\u00e9 par un vendeur en ligne h\u00e9berg\u00e9 chez <a href=\"https:\/\/www.amazon.fr\/\" title=\"Amazon\" target=\"_blank\" rel=\"noopener\">Amazon<\/a>, <a href=\"https:\/\/www.amazon.fr\/gp\/browse.html?ie=UTF8&#038;marketplaceID=A13V1IB3VIYZZH&#038;me=ATRDKIXG8BGKU\" title=\"AVIDES Media AG\" target=\"_blank\" rel=\"noopener\">AVIDES Media AG<\/a>&#8230;<\/p>\n<p>Lorsque je contacte celui-ci, il me parle de la loi&nbsp;:<\/p>\n<blockquote><p>La dur\u00e9e de la garantie de 2 ans est d\u00e9cid\u00e9e par la loi.<br \/>\nVotre garantie a expir\u00e9.<br \/>\nVous devriez consulter directement le fabricant.<br \/>\nMerci d&rsquo;avance de votre compr\u00e9hension.<\/p><\/blockquote>\n<p>Donc, m\u00eame si le produit est encore garanti par le fabriquant, il me jette&#8230; pas de probl\u00e8me, je suis compr\u00e9hensif, je vais dialoguer avec TRENDnet&#8230;<\/p>\n<p>C&rsquo;est la seconde fois que je contacte leur support&#8230; la premi\u00e8re fois s&rsquo;\u00e9tait av\u00e9r\u00e9e comme une perte de temps&nbsp;: lorsque j&rsquo;essayais de mettre \u00e0 jour le firmware de la cam\u00e9ra, j&rsquo;avais une erreur&#8230; le support n&rsquo;a pas r\u00e9ussi \u00e0 me fournir une solution&#8230; j&rsquo;ai ferm\u00e9 le cas <img src=\"https:\/\/blogs.wittwer.fr\/whiler\/wp-includes\/images\/smilies\/skype\/\/no.gif\" alt=\"(n)\" class=\"wp-smiley\" style=\"height: 1em; max-height: 1em;\" \/> , effectu\u00e9 davantage de tests de mon c\u00f4t\u00e9, et j&rsquo;ai finalement r\u00e9ussi \u00e0 le faire&#8230; <img src=\"https:\/\/blogs.wittwer.fr\/whiler\/wp-includes\/images\/smilies\/skype\/\/muscle.gif\" alt=\"(muscle)\" class=\"wp-smiley\" style=\"height: 1em; max-height: 1em;\" \/> <\/p>\n<p>Je digresse&#8230; <img src=\"https:\/\/blogs.wittwer.fr\/whiler\/wp-includes\/images\/smilies\/skype\/\/itwasntme.gif\" alt=\"(wasntme)\" class=\"wp-smiley\" style=\"height: 1em; max-height: 1em;\" \/>  donc&#8230;<\/p>\n<ul>\n<li>Je contacte le support en leur expliquant que le revendeur <img src=\"https:\/\/blogs.wittwer.fr\/whiler\/wp-includes\/images\/smilies\/skype\/\/no.gif\" alt=\"(n)\" class=\"wp-smiley\" style=\"height: 1em; max-height: 1em;\" \/>  ne prend pas en charge les produits de plus de deux ans et d\u00e9cris la panne de la cam\u00e9ra&#8230;<\/li>\n<li>J&rsquo;effectue un hard reset demand\u00e9 par le support qui ne r\u00e9sout pas le probl\u00e8me.<\/li>\n<li>Le support me dit alors de contacter mon revendeur&#8230; <img src=\"https:\/\/blogs.wittwer.fr\/whiler\/wp-includes\/images\/smilies\/skype\/\/no.gif\" alt=\"(n)\" class=\"wp-smiley\" style=\"height: 1em; max-height: 1em;\" \/> <\/li>\n<li>Je <strong>r\u00e9<\/strong>explique que celui-ci ne prend pas les article de plus de deux ans&#8230;<\/li>\n<li>Le support me dit alors d&rsquo;ouvrir un <a href=\"http:\/\/fr.wikipedia.org\/wiki\/Return_Material_Authorization\" rel=\"glossary\" target=\"_blank\" title=\"Wikipedia, D&eacute;finition de&nbsp;: RMA\" style=\"\" >RMA<\/a><sup style=\"font-family: Georgia, Times New Roman, Serif; font-weight: bold; color: #AAAAAA\" ><em>W<\/em><\/sup>&#8230;<\/li>\n<li>Je fais la demande&#8230; celle-ci est refus\u00e9e&#8230; <img src=\"https:\/\/blogs.wittwer.fr\/whiler\/wp-includes\/images\/smilies\/skype\/\/angry.gif\" alt=\"x(\" class=\"wp-smiley\" style=\"height: 1em; max-height: 1em;\" \/> parce que je ne suis pas en Am\u00e9rique du Nord&#8230; et que je dois contacter mon revendeur&nbsp;! <img src=\"https:\/\/blogs.wittwer.fr\/whiler\/wp-includes\/images\/smilies\/skype\/\/headbang.gif\" alt=\"(headbang)\" class=\"wp-smiley\" style=\"height: 1em; max-height: 1em;\" \/> <\/li>\n<\/ul>\n<p>La demande est toujours ouverte&#8230; une chose est s\u00fbre&#8230;<\/p>\n<p>Je ne ferai plus jamais appel, ni \u00e0 ce revendeur, ni \u00e0 ce fabriquant&nbsp;!<\/p>\n<div class=\"thanks_button_div\" \n                  style=\"float: right; margin-right: 10px; margin-top:10px;\"><div id=\"thanksButtonDiv_4801_1\" style=\"background-image:url(https:\/\/blogs.wittwer.fr\/whiler\/wp-content\/plugins\/thanks-you-counter-button\/images\/thanks_compact_brown1.png); 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